1. Who We Are
Agenticare ("we", "us", "our") provides AI-powered automation agents for Australian healthcare practices. This policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
Information you provide
- Name, email address, and phone number when you contact us or request a consultation
- Practice name, role, and team size submitted through our enquiry form
- Any other information you choose to share in correspondence
Information collected automatically
- Device and browser information (user agent, screen resolution)
- IP address and approximate location
- Pages visited, time on page, and referral source
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and schedule consultations
- Provide, maintain, and improve our services
- Send relevant product updates and communications (with your consent)
- Analyse website usage to improve user experience
- Comply with legal obligations
We will not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Disclosure of Information
We may share personal information with:
- Service providers who assist in operating our business (e.g. email delivery via Resend, hosting via Google Cloud / Firebase) under strict confidentiality agreements
- Professional advisors such as lawyers and accountants where necessary
- Regulatory authorities when required by law or to protect our legal rights
5. Data Storage and Security
We store data using industry-standard security measures including encryption in transit (TLS) and at rest. Our infrastructure is hosted on Google Cloud Platform with data residency in Australia where available.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at privacy@agenticare.io.
7. Cookies
We use essential cookies to ensure our website functions correctly. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this privacy policy or how we handle your personal information, contact us:
- Email: privacy@agenticare.io
- Location: Sydney, Australia